INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you receive will match the one shown in the picture. We strive to provide accurate images that reflect the actual design, color, and quality of the item. All product photos are taken under controlled lighting and may show slight variations due to screen settings or lighting conditions, but the item itself remains as described. If there are any accessories or variations, they will be clearly mentioned in the product description to ensure complete transparency before purchase.

Where can I view my sales receipt?

You can view your sales receipt in the confirmation email sent to you after your purchase. It typically includes order details, item breakdown, pricing, and payment confirmation. Additionally, if you have an account on our website, you can log in and go to the "My Orders" or "Order History" section, where your receipt and invoice can be viewed or downloaded anytime.

How can I return an item?
  • Go to your account and open the "My Orders" or "Order History" section.

  • Select the item you wish to return and click on "Request Return" or "Return Item."

  • Choose the reason for return and follow the prompts to generate a return label (if applicable).

  • Pack the item securely, including all original packaging, tags, and accessories.

  • Use the provided return label or follow the return instructions shared via email to send the item back.

Will you restock items indicated as “out of stock?”

Yes, we often restock popular items that are marked as “out of stock.” Restocking depends on product availability and demand, so while some items may return quickly, others might take longer or be limited in quantity. We recommend signing up for restock notifications on the product page if available, or checking back regularly. You can also contact our customer support team for updates on specific items.

Where can I ship my order?

You can ship your order to any address within our delivery coverage area, which includes residential, business, and selected regional locations. During checkout, simply enter your desired shipping address, and our system will confirm whether we can deliver to that location. Please ensure the address is complete and accurate, including apartment or unit numbers if applicable, to avoid any delays. For more details, refer to our Shipping Policy or contact customer support.

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